Booking Conditions

Waitlist Policy

When the course is full, we still accept bookings in case of cancellations. If we are unable to confirm your place, you will have the choice to have your payment fully refunded.

Refund Policy

Should an application to a course not be successful, the applicant will be notified within one to two weeks and any payments made will be immediately refunded. If a student withdraws or transfers from the course, the following refund policy applies: a) If the student withdraws 45 days or more prior to course commencement the student will receive a full refund of all monies paid, minus $200 administration fee. b) If the student withdraws 30-44 days prior to the course commencement the student will receive 75% of the full course fee or any monies paid, minus $200 administration fee. c) If the student withdraws 14-29 days prior to course commencement the student will receive 50% of the full course fee or any monies paid, minus an administration fee of $200. d) If the student withdraws 1-13 days prior to course commencement or withdraws after the course commences, the full course fee or any monies paid, is non-refundable.

Transfer Policy

If circumstances arise that require a transfer from the course on which you have a confirmed booking or have already commenced, you will need to supply us with a request in writing. If a waitlisted participant can fill the space then you may be able to transfer your course to another applicable course at a cost of $200 administration fee. If there are no waitlisted participants to fill the space, or you have already commenced the training, the regular refund policy applies. Individual circumstances will be considered on a case by case basis. Re-assessment Policy If you are found not competent in the final assessment, or are unable to attend the final assessment you can be re-assessed at a $120 fee.

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